Last updated: October 31, 2026
Thank you for shopping at Crochet Cravings! We want you to love every pattern you buy. Please read this policy before you make a purchase.
Digital Products
All products sold on crochetcravings.com are digital downloads, such as PDF crochet patterns and project plans. You get access to your file right after payment, and a copy is also sent to your email. Because a digital file can’t be “returned,” all sales are final, and we do not offer refunds once a file has been delivered.
When We Will Help or Refund You
We will gladly help you, or give you a full refund, if:
- The file is damaged or won’t open, and we can’t send you a working replacement
- You didn’t receive your download and we can’t resolve the problem
- You were charged twice for the same order by mistake
- The product is very different from its description on our website
Please contact us within 14 days of purchase so we can look into it.
When Refunds Are Not Available
We can’t offer refunds if:
- You changed your mind after buying
- You bought the wrong pattern by mistake (please check the product name and skill level before buying)
- You found the pattern too difficult. Please email us instead and we’ll do our best to help you through it!
- The pattern’s skill level, size or materials were clearly listed in the description
How to Request Help or a Refund
Email us at sattiayesha01@gmail.com with:
- Your name and the email you used to buy
- Your order number (you’ll find it in your receipt email)
- A short description of the problem, plus a screenshot if possible
We usually reply within 2–3 business days.
How Refunds Are Processed
Our payments are handled by Lemon Squeezy, our secure payment provider. Approved refunds go back to your original payment method. Depending on your bank, the money can take 5–10 business days to show in your account.
Pattern Questions and Support
Stuck on a row or confused by a stitch? We’re happy to help! Email us with the pattern name and the round or step you’re on, and we’ll walk you through it.
Changes to This Policy
We may update this Refund Policy from time to time. Any changes will appear on this page with a new “Last updated” date.
Contact Us
Email: sattiayesha01@gmail.com
Website: https://crochetcravings.com/contact